At MANPOWDER, we’re confident you’ll love our products. But if something’s not right, we’ve got your back.
Terms & Conditions
1. RETURNS & REFUNDS POLICY
Our Commitment to You
30-Day Money Back Guarantee
Not satisfied? No worries. If you’re not happy with your MANPOWDER products, we’ll provide a full refund within 30 days of purchase—no questions asked.
To claim your refund: - Email us at support@manpowder.com.au within 30 days - Include your order number and proof of purchase - Tell us what went wrong (helps us improve!) - Return unopened products in original packaging
Return Address: MANPOWDER 39 Marriot Street, Coorparoo QLD 4152
Damaged or Wrong Items?
Damaged in Transit? Snap a photo of the damage and email it to us. We’ll send a replacement straight away—no cost to you.
Received the Wrong Product? Our mistake, our problem. Keep the incorrect items unopened and contact us immediately. We’ll send the right products at no charge.
Quality Issues?
Quality is non-negotiable at MANPOWDER. If you’ve opened a product and there’s a genuine quality concern: - Contact us with the batch code (found near the best-before date) - Keep the product—we may need more details - We’ll send a replacement from a verified batch or provide a full refund
Change of Mind?
Plans change—we get it. For unopened products in original packaging: - Contact us within 30 days of purchase - You’ll cover return shipping costs - We’ll process your refund once we receive the product - One change-of-mind return per customer
Your Consumer Rights (Australian Consumer Law)
Your rights under Australian Consumer Law cannot be limited by us. If your MANPOWDER product: - Is not of acceptable quality - Is not fit for purpose - Differs from its description - Has a major fault
You’re entitled to a refund, replacement, or compensation. A major fault means the product is unsafe, very different from what was described, or cannot be used for its normal purpose.
For more information: www.accc.gov.au/consumers
Subscription Orders
You can cancel, pause, or modify your subscription anytime before the next charge processes. Log into your account or email support@manpowder.com.au for help.
Contact Us
Email: support@manpowder.com.au
Phone: 1300 010 649
Hours: Monday-Friday, 9am-5pm AEST
2. SHIPPING & DELIVERY POLICY
Shipping Within Australia
We collect information from you when you register on our site, place an order, or fill out a form.
Shipping Costs
· Standard: $[Amount TBA]
· Express: $[Amount TBA]
· Free on orders over $100 AUD
Order Processing
Orders are processed within 1-2 business days. You’ll receive a tracking number via email once your order ships.
Delivery Partners
We use trusted carriers including Australia Post, Sendle, and Shipit to ensure your MANPOWDER products arrive safely.
Delivery Issues
Undelivered Orders: If your order is returned to us as undeliverable, we’ll contact you to arrange redelivery. Additional shipping fees may apply.
Lost or Stolen Packages: Contact us immediately if your tracking shows delivery but you haven’t received your order. We’ll investigate with the carrier.
International Shipping
Currently, MANPOWDER ships within Australia only. International shipping coming soon!
3. TERMS & CONDITIONS
Acceptance of Terms
By using www.manpowder.com.au, you agree to these terms. If you don’t agree, don’t use our site.
Use of Website
You must be 18+ to purchase from MANPOWDER. You agree to: - Provide accurate information - Not misuse our website - Not attempt unauthorized access - Comply with all applicable laws
Product Information
We strive for accuracy but don’t guarantee that product descriptions, images, or pricing are error-free. We reserve the right to correct errors and cancel orders if necessary.
Pricing
All prices are in Australian Dollars (AUD) and include GST. Prices are subject to change without notice.
Payment
We accept major credit cards, PayPal, and other payment methods via Shopify. Payment is processed at the time of order.
Order Acceptance
We reserve the right to refuse or cancel any order for any reason, including: - Product availability - Pricing errors - Suspected fraud - Violation of terms
Product Claims
MANPOWDER products are formulated for tough stains and odours. While we stand behind our products, results may vary. Claims are based on internal testing and customer feedback.
Limitation of Liability
To the extent permitted by law, MANPOWDER is not liable for indirect, incidental, or consequential damages arising from product use.
Intellectual Property
All content on www.manpowder.com.au is owned by MANPOWDER. The MANPOWDER name and logo are registered trademarks. Unauthorized use is prohibited.
Governing Law
These terms are governed by the laws of Queensland, Australia.
4. TERMS OF USE (WEBSITE)
Acceptable Use
You may use our website for lawful purposes only. Prohibited activities include: - Scraping or data mining - Uploading malicious code - Impersonating others - Harassing other users
User Accounts
If you create an account, you’re responsible for: - Maintaining password security - All activity under your account - Notifying us of unauthorized access
Intellectual Property
You may not copy, reproduce, or distribute our content without written permission.
Links to Third-Party Sites
Our website may contain links to external sites. We’re not responsible for their content or practices.
Disclaimer
Our website is provided “as is” without warranties of any kind.
5. PRODUCT SAFETY & USAGE
Proper Use
MANPOWDER products are designed for laundry use only. Follow instructions on packaging.
Safety Warnings
- Keep out of reach of children
- Avoid contact with eyes
- If swallowed, seek medical attention immediately
- Store in a cool, dry place
Ingredients
Full ingredient lists are available on product packaging and our website. If you have allergies or sensitivities, review ingredients before use.
Environmental Claims
Our biodegradable and grey water safe claims are based on manufacturer testing and compliance audits. Products are formulated to Australian standards.
6. SUBSCRIPTION TERMS
How Subscriptions Work
Save money with MANPOWDER subscriptions. Choose your delivery frequency and we’ll automatically send your products.
Billing
Your payment method will be charged on your selected delivery date. You’ll receive an email reminder before each charge.
Managing Your Subscription
Log into your account to: - Change delivery frequency - Skip a delivery - Update payment method - Cancel anytime
Cancellation
Cancel anytime before your next billing date. No cancellation fees.
7. CONTACT INFORMATION
MANPOWDER
ABN: [ABN ]
Email: support@manpowder.com.au
Website: www.manpowder.com.au
Phone: 1300 010 649
Business Hours:
Monday-Friday: 9am-5pm AEST
Saturday-Sunday: Closed